Shipping & Returns

All orders are processed, fulfilled, and shipped by ThermAvant International. For information, questions, or to request a return, please contact:

ThermAvant International
(573) 397-6913
consumer@thermavant.com

Return Policy

All returns must be requested within 30 days of delivery. To request a return, email consumer@thermavant.com with your reason for the return, and if possible, photos of any damage or defects.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.

SHIPPING YOUR RETURN
Returned products should be mailed to:
1000D Pannell St.
Columbia, Missouri 65201

You are responsible for payment of your return shipping costs. If shipping an item over $75, we recommend using a trackable shipping service and purchasing shipping insurance.

Upon receiving your return, your product will be inspected and you will be notified of your refund eligibility within 5 business days.

REFUNDS
If approved, refunds will be posted to the original payment account within 5 business days. Shipping costs are non-refundable. There is often a short processing time before a refund is visible in your account, if you do not see the funds posted within 7 business days, call your bank or credit card company. If you have questions, please contact us at consumer@thermavant.com or call 573-397-6913.

SALES AND CLOSEOUTS
Items purchased on sale or closeout are not eligible for return.